Support Policy

1. Contact Channels

Email us at SubRosaEden@protonmail.com or use the in-app support form. We aim to reply within 48 business hours.

2. Scope of Support

• Login or access problems
• Billing/subscription issues (via Segpay)
• Bug or error reports
• Persona or feature questions

3. Limitations

We don’t support third-party integrations or browser-specific issues outside our control.

4. Privacy & Discretion

All support tickets are handled confidentially and with respect for the nature of adult-themed content.